The VOIR PPF 10 year warranty.
Every VOIR paint protection film installation completed by an authorized VOIR dealer is backed by a 10 year limited warranty against manufacturing defects. Coverage activates once your installation is registered within 30 days. Here is exactly what is covered, what is not, and how it works.
The warranty covers confirmed manufacturing defects in the film itself, including:
If a qualifying defect is confirmed, VOIR provides replacement film material for the affected area. For ATELIER and other colored films, color defects present in the film as manufactured are covered. Gradual color change from prolonged sun exposure is normal for any exterior film and is not a manufacturing defect.
The warranty covers the film, not outside damage. It does not cover:
Installation Issues
- Improper installation techniques
- Improper surface preparation
- Installation over damaged or defective paint
- Edge lifting caused by installation error
Surface and Substrate
- Repainted, primed, damaged or non factory surfaces
- Non painted surfaces: carbon fiber, chrome, headlights, taillights
- Repainting costs for any reason
- VOIR film is warranted on factory (OEM) clear coat only
Environmental and Physical
- Rock chips or road debris
- Accidents or collisions
- Vandalism or intentional damage
- Fire, hail, flooding, or natural disasters
Maintenance Damage
- Improper washing methods
- Abrasive wash tools or automatic car washes
- Harsh chemicals or solvents
- Not following recommended care guidelines
Other Exclusions
- Scratches or stains
- Water spots, stains and chemical etching from contaminants or improper washing
- The hydrophobic top layer, whose beading naturally diminishes over time
- Paint defects or surface rust
- Unauthorized third party work
- Non automotive applications
- Aftermarket coatings not approved by VOIR
VOIR PPF is designed as a sacrificial layer. It takes the hits so your paint does not. Minor surface scratching, light staining and environmental exposure are normal wear, not manufacturing defects.
Get installed by an authorized VOIR dealer
Your installer gives you a VOIR warranty card with your order number, batch number and product. Keep your installation invoice too.
Register within 30 days
One form, about five minutes. Your invoice uploads right in the same form. Installations not registered within 30 days of the installation date are not eligible for coverage.
You are covered
A confirmation email lands in your inbox. Keep your warranty card and invoice for your records.
If your registered VOIR film shows a covered defect, file a claim at voirppt.com/pages/warranty-claim within 30 days of first noticing the issue. Claims may be filed by the vehicle owner or by the installing shop on the owner's behalf. You will need your VIN, the VOIR order and batch numbers from your card, your installing shop and installation date, a description of the issue, and at least two clear photos: one close-up of the defect and one showing the full affected panel.
VOIR acknowledges every claim within two business days, may request additional photos or a physical inspection, and if the defect is confirmed as a manufacturing defect, provides replacement film material for the affected area. Labor, installation, removal and reinstallation costs are not covered. All decisions regarding the presence of a valid defect are made by VOIR.
First 14 days
- Let the film cure: no washing, pressure sprays or automatic car washes
- If needed, gently dust with a clean microfiber towel
Ongoing care
- Wash every 2 to 3 weeks, pH neutral soap, two bucket method
- Rinse thoroughly, dry with clean microfiber
- Remove bird droppings, bug splatter, sap and spills immediately
Avoid
- High pressure washers
- Automatic car washes
- Washing in direct sunlight
- Abrasive tools or towels
Never use on VOIR film
- Ammonia based glass cleaners
- Waxes or polishes with abrasives
- All purpose cleaners
- Solvents: acetone, rubbing alcohol, paint thinner
Use of these products voids coverage. Water spots, stains and chemical etching that result from care not following these guidelines are not covered.
How long does the VOIR PPF warranty last?
10 years from the date of professional installation by an authorized VOIR dealer.
Do I have to register my warranty?
Yes. Coverage applies to installations by an authorized VOIR dealer for the original vehicle owner, and the installation must be registered within 30 days of the installation date. Register at voirppt.com/pages/warranty-registration.
What do I need to register?
The VOIR warranty card from your installer, which has your order number, batch number and product, plus your installation invoice as a PDF or photo. The whole registration is one form.
Is the warranty transferable if I sell my car?
No. The warranty applies to the original vehicle owner at the time of installation and is non transferable.
Does the warranty cover rock chips or scratches?
No. Rock chips, road debris, scratches and stains are external damage or normal wear. That impact protection is the film doing its job as a sacrificial layer over your paint.
Does the warranty cover labor or installation costs?
No. Coverage is limited to replacement film material for the affected area. Labor, installation, removal and reinstallation costs are not covered.
What does an approved claim include?
Replacement film material for the specific affected area. Repaired or replaced film stays under the original warranty period. It does not extend or renew the 10 year term.
How do I make a warranty claim?
File at voirppt.com/pages/warranty-claim within 30 days of noticing the issue, with your VIN, VOIR order and batch numbers, a description, and at least two photos. VOIR acknowledges every claim within two business days.
Does the warranty cover color fade on ATELIER?
Color defects present in the film as manufactured are covered. Gradual color change from prolonged sun exposure is normal for exterior film and is not a defect.
What if I missed the 30 day registration window?
Installations not registered within 30 days of installation are not eligible for coverage.
What can void my warranty?
Improper maintenance, harsh chemicals or abrasive washing, work by unauthorized third parties, and the exclusions listed above. Following the recommended care guidelines keeps your coverage valid.
Where do I register my VOIR warranty?
At voirppt.com/pages/warranty-registration. You will need your VOIR card and installation invoice, and it takes about five minutes.
Questions about your warranty? Call (949) 468 6102 or email info@voirppt.com
