Shipping policy

This Shipping Policy (“Policy”) explains how VOIR (“Voir,” “we,” “us,” or “our”) processes, ships, and delivers orders. This Policy applies to all purchases made directly from voirppf.com, through invoices/quotes, or any direct wholesale/B2B order channels.

This Policy works alongside our Returns, Refunds & Warranty Policy and our Terms of Service.

Business Address:
17895 Skypark Cir. STE H
Irvine, CA 92614, USA

Email: info@voirppt.com
Phone: (949) 468-6102

1. Order Processing Times

1.1 Standard Processing

Unless otherwise noted at checkout or in your order confirmation, all orders are processed and dispatched within 1–3 business days after payment is successfully received.

1.2 Weekends & Holidays

Orders placed on weekends or U.S. holidays are processed on the next business day.

1.3 High-Volume or Wholesale Orders

Large or palletized orders may require additional processing time. We will contact you if there is a material delay affecting your shipment schedule.

2. Shipping Carriers & Service Levels

VOIR ships products using reputable domestic and international carriers, including:

USPS
UPS
FedEx
DHL
Regional couriers and LTL/freight carriers for oversized or pallet shipments

Carrier selection depends on product size, weight, destination, service level chosen at checkout, and operational efficiency.

You may receive multiple shipments if your order contains multiple items or if items ship from different warehouses.

3. Shipping Times & Transit Delays

3.1 Estimated Shipping Times

Transit times vary by:

Carrier
Destination
Service selected at checkout
Weather and operational conditions

Any delivery dates shown at checkout or in tracking emails are estimates only.

3.2 Carrier-Caused Delays

Once a package is handed off to the carrier, delivery is outside Voir’s control. Voir is not responsible for delays caused by:

Carrier network congestion
Missed scans
Weather events
Customs inspections
Misrouting or mechanical issues

However, we will assist you in tracking and locating your shipment whenever possible.

4. Shipping Insurance & Carrier Claims

4.1 Standard Carrier Insurance

All packages include the standard insurance coverage automatically provided by the carrier based on the service and carrier you selected.

4.2 Additional Insurance

If you require additional coverage (recommended for large or high-value orders), please contact us before placing your order to arrange upgraded insurance or special handling.

4.3 Filing Carrier Claims

For lost, stolen, or delayed items, customers may be required to:

File a claim directly with USPS, UPS, FedEx, or DHL, or
Provide documentation so that Voir can file a claim on your behalf (depending on the shipment and carrier rules)

Carrier claim processing times vary and may take several days to several weeks.

5. Risk of Loss, Title, and Delivery

5.1 Retail Orders

For standard consumer shipments, risk of loss transfers to the customer upon delivery to the address provided (subject to any non-waivable rights under California or U.S. law).

5.2 Wholesale / B2B Orders

Where shipping terms are defined in a written agreement or quote (e.g., FCA – Irvine, CA, Incoterms® 2020), title and risk transfer according to that agreement.

5.3 Delivery Confirmation

A carrier’s delivery scan, signature confirmation, GPS tag (if applicable), or proof-of-delivery photo constitutes prima facie evidence that the package was properly delivered.

6. Freight, Oversized, Palletized, and LTL Shipments

6.1 Inspection Requirement

For freight/LTL shipments:

Inspect the pallet before signing the delivery receipt
Note any visible damage or shortage directly on the carrier’s paperwork
Take photos of all sides of the pallet, packaging, and product

Failure to note visible issues may affect the ability to file a freight claim.

6.2 Accessorial Charges

Wholesale or freight shipments may incur additional carrier fees, including:

Liftgate service
Inside delivery
Appointment scheduling fees
Redelivery charges
Limited access or remote area fees

These charges may be billed after delivery if assessed by the carrier.

7. Incorrect Address, Failed Delivery & Undeliverable Packages

7.1 Customer Responsibility

Customers are responsible for providing a complete and accurate shipping address. If a package is returned or undeliverable due to:

Incorrect address
Failure to receive, accept, or sign
Refusal of shipment
Incomplete or inaccessible delivery location

you may be responsible for:

Return shipping costs
Re-delivery fees
Storage fees charged by carriers
Any carrier surcharges

7.2 Reshipment

We will contact you if your package is returned. Reshipment will occur once:

The original package is returned (if applicable)
Any outstanding shipping fees are paid

8. Tracking & Shipping Confirmation

Once your order ships, you will receive a Shipment Confirmation Email that includes:

Carrier (USPS, UPS, FedEx, DHL, or freight)
Tracking number
Estimated delivery window

Tracking information may take up to 24 hours to update depending on the carrier.

9. Lost, Missing, or Stolen Packages

If tracking shows a package as delivered but you have not received it:

Check with neighbors, building managers, or mailrooms
Contact the carrier directly for GPS/location confirmation
Notify us at info@voirppt.com

Voir may assist with carrier investigations but cannot provide replacements or credits until the carrier completes its review or determines liability.

Packages recorded as successfully delivered by USPS/UPS/FedEx/DHL are generally treated as delivered for risk-of-loss purposes unless California non-waivable rights apply.

10. Damaged Shipments

If your order arrives damaged:

Follow the damage reporting requirements in our Returns, Refunds & Warranty Policy
Email photos and details to info@voirppt.com
Report within five (5) business days of delivery

Failure to report damage within this timeframe may limit the ability to file a claim or receive a replacement.

11. California-Specific Notice

Because Voir is based in Irvine, California, certain additional consumer protections may apply to California residents:

California law prohibits limiting certain non-waivable consumer rights (e.g., rights under the Song-Beverly Consumer Warranty Act).
California consumers may have enhanced rights regarding refunds, delivery issues, warranty protections, and dispute resolution.
If a “no refunds” or “all sales final” policy was not clearly disclosed at checkout, California law may provide additional remedies.

Nothing in this Policy is intended to limit non-waivable rights under California law. Where this Policy conflicts with such rights, California law governs.