Contact information

This Contact Information Policy (“Policy”) describes the official ways to contact VOIR (“Voir,” “we,” “us,” or “our”) for questions about orders, wholesale, support, and website-related issues. It is incorporated by reference into our Terms of Service, Shipping Policy, and Returns, Refunds & Warranty Policy.

1. Official Business Information

Legal/Business Name: Voir
Business Address (Primary Office / Mailing):

17895 Skypark Cir. STE H
Irvine, CA 92614
United States

No walk-in retail at this location. Visits are by appointment only.

Primary Email:

info@voirppt.com

Primary Phone Number:

(949) 468-6102

These are VOIR’s official contact details for customer support, wholesale inquiries, and general business correspondence.

2. Support & General Inquiries

For questions about:

Orders, shipping, tracking, and delivery
Damaged, missing, or incorrect items
Warranty claims on Voir-branded PPF
Wholesale or dealer inquiries
General questions about our products

please contact us at:

info@voirppt.com
(949) 468-6102

We aim to respond to most inquiries within 1–3 business days. Response times may be longer during peak periods, holidays, or for complex issues requiring investigation.

3. Communication Channels We Use

VOIR may communicate with you using one or more of the following channels:

Email – via our official domain (e.g., @voirppt.com)
Phone & SMS – handled through our phone system (e.g., Nextiva or equivalent provider)
Messaging Apps (Optional) – where you choose to contact us or opt in, we may use:
- WhatsApp
- iMessage

We will never ask you to send full payment card numbers, CVV codes, or passwords over email, SMS, or messaging apps.

If you receive a suspicious message claiming to be from Voir, please forward it to info@voirppt.com so we can review it.

4. Business Hours & Response Times

Our general support and operations hours are:

Monday–Friday (excluding U.S. holidays)
Approximate hours: 9:00 AM – 5:00 PM Pacific Time (PT)

We do not guarantee real-time or 24/7 responses. Messages received outside of business hours will be addressed on the next business day as workload allows.

5. Order, Shipping, Returns & Warranty Contacts

To help us assist you quickly, please use the appropriate subject line and include relevant details:

5.1 Orders & Shipping

Subject Line Example: Order #1234 – Shipping Question
Include: order/invoice number, carrier (if known), tracking number, and your name.

5.2 Damaged or Missing Items

Subject Line Example: Order #1234 – Damaged in Transit
Include: order/invoice number and clear photos of packaging and product (see our Returns, Refunds & Warranty Policy for requirements).

5.3 Warranty Claims (PPF)

Subject Line Example: Warranty Claim – Order #1234
Include: order/invoice number, description of the issue, photos/video, and installer information if applicable.

All of the above should be sent to:

info@voirppt.com

6. California-Specific Notice

VOIR is based in Irvine, California. California residents may have additional rights under California law, including:

The right to certain disclosures about business contact information;
The right to transparent and accessible communication channels for warranty and consumer issues.

Nothing in this Policy limits any non-waivable rights you may have under California or other applicable law. Where there is a conflict between this Policy and applicable mandatory law, the law will control.

7. Changes to Contact Information

We may update our contact details (phone, email, or mailing address) from time to time. Any changes will be reflected on:

This Contact Information Policy page; and
Other key pages such as our Terms of Service, Privacy Policy, Shipping Policy, and Returns, Refunds & Warranty Policy, as applicable.

Your continued use of our website and services after updates are posted constitutes your acknowledgment of the updated contact details.